terms & conditions

Thank you for visiting our website. Before you continue shopping, please make sure you agree with the below terms and conditions.

Company information

Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback:

Moochi Modo
1 Church Farm Barns,
Heydon, Norfolk,
NR11 6RQ

moochimodo@yahoo.com
VAT number: 105253356

Contract of sale

No contract is formed until you have received an e-mail stating that we have posted your purchase. We try to update the stock as often as possible. However, occasionally items that are shown on our website may not be in stock. In these cases we will email you to process an exchange or refund.

Prices

All prices shown on our website are inclusive of VAT and in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

Packaging

We make every effort to package your items safely and securely. It is important that you keep any packaging if you want to make a return.

Postage

All items within the UK ordered online or by telephone will be posted by Royal Mail First Class Signed For and may require a signature. With regard to international deliveries, any additional charges that may incur for customs clearance is at the customers’ expense.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.

Quality

We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.

We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch.

Security

We want you to shop securely and with confidence. PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Our provider’s payment processor, Stripe is PCI compliant.

Use of our website

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of moochi modo. You must also not use our website in any way that undermines the credibility of moochi modo.